1. Scope

This Policy explains how TREJJ Desk handles information when you visit the website, create an account, fund a wallet, operate a cloud browser profile, or contact support.

2. Information we collect

• Account information: your name, email address, protected password record, verification status, and security events.
• Billing records: wallet transactions, payment references, charged currency, credited value, and payment status. Payment providers process payment details under their own policies.
• Profile settings: profile name, selected plan, network choice, operating system, screen, language, timezone, storage choice, and related controls.
• Service and security data: IP address, browser information, timestamps, errors, data-use totals, and logs needed to run and protect the service.
• Communications: support tickets, linked ticket references, account emails, messages you send to support, and retained historical records from the retired in-house support chat. Historical in-house chat records remain account-specific and are retained only for support continuity, security, and applicable record-keeping needs. If an administrator enables an optional third-party chat widget, information you submit through that widget is sent directly to that provider and is processed under the provider's own privacy terms.

3. How we use information

We use information to provide and secure accounts, launch and manage profiles, process billing, enforce plan limits, deliver verification and service messages, respond to support, diagnose failures, prevent abuse, and comply with law.

4. Browser workspace data

TREJJ Desk does not intentionally copy the pages you visit or your browser history into the account and billing database. A profile set to keep browser data stores it in that profile's protected workspace so you can continue later. A profile set to clear browser data removes its workspace when the selected clear-data action occurs.

Network providers and websites you visit may independently observe traffic or identifiers under their own policies. TREJJ Desk cannot control the privacy practices of third-party destinations.

5. When information is shared

We may share the minimum necessary information with infrastructure, email, security, analytics, payment, network, and administrator-enabled third-party chat providers that help operate the service; with professional advisers; in a business transfer; or when required to comply with law, protect rights, investigate abuse, or prevent harm. A third-party chat provider receives information only when its widget is enabled and you interact with it. We do not sell personal information for money.

6. Retention and security

How long we keep information depends on the type of record and our operational, contractual, security, and legal requirements. Account and billing records may be kept after account closure when needed for payment reconciliation, fraud prevention, disputes, or law. Profile data follows the profile's storage choice and deletion schedule.

We use technical and organizational safeguards designed to protect information, but no hosted system can guarantee absolute security.

7. Your choices and rights

You can update certain account details and delete profiles from the service. Depending on your location, you may also have rights to request access, correction, deletion, restriction, objection, or portability of personal information. We may need to verify a request and may retain information where law permits or requires it.

You can control browser cookies through your browser settings, although essential session cookies are required to sign in and use authenticated features.

8. Updates and contact

We may update this Policy as the service, providers, or legal requirements change. Material revisions will receive an updated effective date and notice where appropriate.